It was the rapid development of the electronic industry in the past 30 years. A large number of electronic equipment manufacturing enterprises have also developed and expanded with the rapid growth of the electronic industry, and many companies have grown into large enterprises all over the country or even the world. Because of its complex structure, high requirements for professional, make equipment product after-sales service is particularly important. Good after-sales service is to ensure that equipment in good condition, safe and stable operation, if lack of efficient, professional and standardized after-sales service system, once the equipment problems can't be settled timely, it will directly affect the user's production efficiency and yield, leading to poor customer experience, causes the bad user experience and customer complaint which will also seriously restricts the development of enterprises.

    Technological progress makes electronic equipment more and more complex and intelligent, which puts forward higher requirements for service response ability, professional skills of service personnel, and fault warning of equipment. Suneast technology continues to standardize and improve the enterprise after-sales service system, and strive to explore new service mode and service form, so that service becomes the core competitiveness of the enterprise and the "trump card" of sustainable development.

     Suneast technology established a powerful service network in the domestic and overseas markets, and has set up a professional after-sales service team, from the response speed, problems solving, professional skills upgrading, prevention and improve mechanism and service etiquette and so on various aspects to regulate the processes and standards, and examine the service personnel, so as to promote the after-sales service more specialization, standardization and efficiency.

     Quick response, quick solution, ensure timeliness. "In order to strengthen the strength of quick response, control travel time and timely processing, Suneast technology requires after-sales service personnel to respond immediately upon receipt of notice and the service personnel needs to arrive at the site within 4-24 hours. The general faults are dealt with within 4 hours, and the time nodes of each workflow are precisely controlled. For some serious and urgent faults and problems, Suneast will arrange to directly deliver the senior after-sales engineers to the customer site to deal with them with special car, and solve the problems with the engineering and technology department. Through precise time and process control, realize efficient service and fast response.

     Skill improvement training, build a power team. In order to constantly improve service personnel's professional skills, Suneast pay attention to train the service team, carry out skills training and skills assessment, learning technology theory and problems processing method, carry out maintenance technology in internal discussion activities, from theory to practice, improve after-sales service personnel's ability to judge and deal with the problem, really put this to use, so as to improve customer experience and enhance the cooperation with customer. We will reward those with outstanding service performance and skills to enhance their self-motivation and build an excellent and powerful service team. At present, the average working experience of the after-sales service staff of Suneast is more than 5 years, and the experienced team provides guarantee for the quality service.

Improve service etiquette and standardize behavior standards. In order to standardize the behavior standards of service personnel, strengthen the service awareness of staff. Suneast technology carries out the service etiquette and communication skills training for after-sale service personnel, the service personnel will be clean and neat appearance and positive outlook, polite words, and gentle kind behavior, and list 5S service at the customer site into the scope of work assessment, set up the communication of the normalized review, daily follow up, makes the service awareness going deep into the heart of every employee.

Data summary and analysis, establish prevention and improvement mechanism. Establish after-sales service database, summarize and analyze after-sales problems, and find practical solutions. For fatal and major problems, special personnel will be responsible for analyzing the reasons, seeking for solutions and preventive measures, and then report to other relevant personnel of after-sales, design and development, production, quality inspection department, establish effective feedback channels and prevention mechanism, to avoid the recurrence of problems.

Reputation comes from continuous introspection, improvement and precipitation. Suneast Technology makes intensive efforts in after-sales service, bringing good service experience to customers, helping customers reduce equipment operation and maintenance costs, and gaining a good after-sales service reputation in the industry. Not only gets the customer, but also let customers become brand promotion recommendation to promote the benign development of enterprises.